Refund & Cancellation Policy

Order Cancellation:

• Orders cannot be cancelled once dispatched.

• For cancellation before dispatch, please contact us immediately at help@eloralive.com. If the item has not yet been shipped, we will try to cancel it.

Refund Policy:

Refunds are eligible only in the following situations:

• You received a damaged, defective, or incorrect item.

• The product was lost or undelivered due to our error.

Conditions for refund approval:

• A clear product opening video is mandatory — the video must show the package being opened in one continuous, unedited clip.

• Issues must be reported within 24 hours of delivery.

• Refunds, once approved, will be processed within 7 to 10 business days to your original payment method.

Replacement Option:

In some cases, we may offer to send a replacement product instead of a refund, depending on product availability and situation.